Onboarding Series - Part 5 - Call logs and analytics

Call Library has all your call logs in one place. It's divided into three panels. The left sidebar helps you navigate between all call logs or only the bookmarked calls that you might have for your team to review. By the way, you can bookmark or star a call by simply clicking on the star icon.

Next, you have all your calls. Note that you can filter calls based on your rep or even the call outcome by clicking on the filter option above. When you click on any of the calls, the panel to your right will show its transcript if available. Next to this, there are call insights, which list all the objections and rebuttals that occurred during the calls, along with highly detailed call notes. These notes can also be pushed to your CRM with one click, or can be copied and pasted as needed.

Next, we have Scriptify's exclusive chat option. Here, you can literally chat with your calls! For this to work, you can either have multiple calls selected or at least one, and then you can enter any question you like in the chat option, such as "give me the top 10 objections in these calls" or "what was the name of the guy who gave me this weird objection about his mom being the decision maker." Scriptify will sift through all your selected calls and get you the answers instantly! No more searching through call logs.

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